Privacy Policy

1. Overview & Scope

Omshree Sidha Hospital (“the Hospital”, “we”, “us”, or “our”), established in 1880 and situated at Vayala P.O., Kaduthuruthy, Kottayam, Kerala 686587, is committed to safeguarding the privacy and confidentiality of individuals who visit our website ([https://omshreeayur.com](https://omshreeayur.com)) or communicate with us regarding medical consultations and hospital care.

This Privacy Policy outlines how we collect, process, manage, and protect personal and sensitive medical data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

When you submit a consultation enquiry or communicate with our clinical coordination team, we collect only the information necessary to evaluate your medical enquiry:

• Identity Information: Patient's full name.
• Contact Details: Telephone number, WhatsApp number, and email address.
• Demographic Information: City, state, or country of residence.
• Clinical Enquiry Details: Primary health concerns, conditions, or brief descriptive notes voluntarily provided to assist our clinical team in initial triage.

Note: We request that detailed diagnostic scans and comprehensive medical records are not transmitted via online public forms; our clinical team will arrange secure channels following initial coordination.

3. Purpose of Processing

Personal and health information provided by patients is used exclusively for:

• Initial medical triage and consultation scheduling by our physicians.
• Direct communication with patients regarding appointments, tariffs, and treatment suitability.
• Hospital administrative records, compliance with healthcare regulations, and patient follow-up.

We do not sell, rent, monetize, or trade patient contact details or medical information to any commercial third parties or advertisers.

4. Medical Confidentiality & Data Security

Omshree Sidha Hospital adheres to high standards of clinical confidentiality and physician-patient privilege. We enforce technical and procedural safeguards to protect your personal information against unauthorized access, loss, or misuse.

5. Patient Rights

Under applicable data protection legislation, you have the right to:

• Request access to the personal data we hold about you.
• Request correction or updating of inaccurate personal records.
• Withdraw consent for non-statutory communication by contacting our hospital administration.

6. Grievance Officer & Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your data, please contact our designated Grievance Officer: